Professional and Dedicated to Serving You
Services
One Heart Employment Agency carefully assesses your family’s needs—whether it’s childcare, elder care, or household management—and provides comprehensive, professional domestic helper matching and employment services, offering full support from the application process through to the helper’s arrival at your home;A successful match is just the beginning. Our team provides high-quality after-sales service throughout the contract period, dedicated to ensuring your peace of mind and complete satisfaction.
Overseas Domestic Helpers
About Our Services
We recruit experienced, professionally trained domestic helpers from the Philippines, Indonesia, and other countries. We assist with all procedures, including preparing standard employment contracts (ID 407), visa applications, consular documents, medical examinations, insurance, and travel arrangements to Hong Kong. We provide comprehensive support from the initial application through to the helper’s arrival at your home, helping you hire the right domestic helper with ease.
Target Audience
Families hoping to establish a long-term, stable employment relationship from the ground up
Advantages
Generally more straightforward, highly compliant, and flexible in adapting to different tasks
Points to consider
When arriving in Hong Kong for the first time to work, domestic workers are often unfamiliar with the pace of life and the environment here, so they generally need time to adjust. Once they move in, employers should provide patient guidance and clear instructions to help them understand their job responsibilities and make the most of their strengths.
Our Support
Provide high-quality after-sales service; enhance pre-placement orientation; regularly care for the work performance of domestic helpers and adjustment during the contract period; and provide support to employers.
Local Domestic Helpers (Completion of Contracts)
About Our Services
We match you with experienced domestic helpers who have already completed their contracts locally and can start work quickly, eliminating the need for overseas waiting periods. We assist with all procedures, including standard employment contracts (ID 407), visas, consular documents, medical examinations, and insurance. We provide comprehensive support from the initial application through to the helper’s arrival at your home, making it easy for you to hire the right domestic helper.
Target Audience
Families who need a domestic helper to start work as soon as possible; families who expect their domestic helper to already have some understanding of Hong Kong culture
Advantages
Foreign domestic helpers have already gained some work experience locally, are familiar with Hong Kong culture and lifestyle, and adapt more easily to new jobs.
Points to consider
Since foreign domestic helpers are generally familiar with the work environment in local households or may have already established their own routines, employers may need to clearly communicate their expectations to help them adjust to life in the household.
Our Support
Provide high-quality after-sales service; enhance pre-placement orientation; regularly care for the work performance of domestic helpers and integration into the family during the contract period; and provide support to employers.
Employers' Choice of Domestic Helpers
About Our Services
If you have already found a suitable domestic helper on your own, we can assist with all legal documentation—including the standard employment contract (ID 407), visa applications with the Immigration Department, and consular applications—as well as arrange medical examinations and insurance, ensuring that the hiring process complies with all legal requirements.
Target Audience
Families that have already selected a domestic helper
Advantages
We have selected our own domestic helper, saving us the time it would have taken to go through an agency for matching and interviews
Points to consider
Since employers handle the process of finding domestic helpers on their own, without the professional matching services of an agency, there is a risk that the helper’s performance may fall short of expectations, resulting in a mismatch between what was agreed upon and the actual outcome.
Our Support
Caring for the performance of foreign domestic helpers and their integration into the family, and providing support to employers.
Renewal of Contracts for Current Foreign Domestic Helpers
About Our Services
For employers wishing to renew the employment of their current domestic helpers, we assist with all procedures, including the Standard Employment Contract (ID 407), visa and consular documents, medical examinations, and insurance.
Target Audience
Families who are satisfied with their current domestic helper and wish to retain her
Advantages
Save time on selecting domestic helpers and training new hires at home; the helper is already familiar with the employer’s daily routine and work processes, and a relationship of mutual trust has been established, giving you peace of mind
Points to consider
In long-term employment relationships, domestic helpers become very familiar with their daily duties and may develop their own work routines; if their performance occasionally falls short, employers may find it difficult to address the issue.
Our Support
Caring for the performance of domestic helpers and their interactions with the family, and providing support to employers.
Application Process for Overseas Domestic Helpers
1. Understand the requirements
Use WhatsApp or the phone to discuss the employer’s family needs and requirements for a domestic helper; approximately 15 minutes
2. Screening and Video Interviews
We provide a selection of domestic helper resumes based on the employer’s requirements, arrange online video interviews, and match candidates with employers (typically within 2–7 days)
3. Confirmation and Signing
Once a candidate is selected, we will deliver the documents to your doorstep, allowing you to sign the contract at home and submit the required documents online without having to visit our office. We can also send the contract overseas for the domestic helper to sign (approximately 2–3 weeks).
4. Legal Documents from Consulates and the Immigration Department
Arrange for the notarization of the employment contract at the home country’s consulate (approx. 2 weeks); submit the work visa application to the Immigration Department (approx. 4–6 weeks)
5. Visa and Departure Procedures for Foreign Domestic Helpers
Processing local visas for foreign domestic helpers and arranging departure procedures (approx. 2–3 weeks for Filipino domestic helpers; approx. 4–6 weeks for Indian domestic workers)
6. Arrival and Check-in
Arrange for a dedicated representative to meet the domestic helper at the airport, conduct a medical examination, and process the Hong Kong ID card; the domestic helper officially moves in and report duty (approximately 1 week)
(The above timeline is for reference only. Processing times may vary depending on the specific circumstances of each application. Please feel free to contact our customer service team for more information.)
Why Choose One Heart?
One Heart Employment Agency is deeply rooted in Hong Kong, matching the right domestic helpers to each family’s needs with sincerity, professionalism, and empathy.We firmly believe that domestic helpers are not merely assistants, but vital partners to the family—enabling parents to work with peace of mind and enjoy quality time with their children; allowing the elderly to age in place and share the joys of family life. With this as our core value, our team handles every family’s domestic helper application with care and professionalism, providing high-quality after-sales service—dedicated to serving you.
Service Commitment
Transparent pricing
All fees are clearly listed; there are absolutely no hidden charges.
Treat with sincerity
Listen attentively, put yourself in others’ shoes, and treat guests with sincerity
Professional and reliable
Professional handling of procedures for hiring foreign domestic workers to ensure compliance
Excellent after-sales service
Regular check-ins and ongoing support throughout the contract period
Our Support
MVP Premium After-Sales Service
We believe that a successful match is just the beginning; an employment relationship requires ongoing care and attention. One Heart Team is committed to being your most valuable partner in your household employment journey, providing you with MVP-level after-sales service throughout the entire contract period.
Follow up regularly
We proactively reach out on a regular basis to check in on the domestic worker’s adjustment and gather feedback from the employer. If necessary, we serve as a liaison between the employer and the domestic worker to foster positive communication and cooperation between both parties.
Professional Consultation
We have a dedicated hotline to address everyday management questions—such as communication skills, cultural adaptation, and leave arrangements—to help you handle these matters effectively and foster positive employer-employee relationships.
Emergency Assistance
In the event of an emergency involving your domestic helper, our team will provide professional advice to help you resolve the issue as quickly as possible and restore order to your home.
Annual Review
When the contract reaches its one-year mark, conduct a comprehensive review of the employment relationship and make timely arrangements for follow-up actions and adjustments based on actual needs to prevent issues from accumulating.
Looking for a domestic helper? We’d love to hear about your needs. Please feel free to contact our team.